Friday, April 8, 2011.....
Last night I met a girlfriend at Starbucks. We usually meet every couple of weeks at Starbucks, but it had been awhile since we last got together.
The last time we got together, a small snafu happened. My order was placed, but the guy making the drink didn't hear the order. After about 10 minutes, I asked where my drink was and he looked at me as if I had 2 heads. I said I had ordered a grande mocha and he said he didn't know and please don't snap at him. I laughed. I asked him why would I snap and he said a lot of people would. I explained if not getting my coffee order was going to set me off on a tirade then I had some serious issues (I wish not getting a coffee order was my biggest problem). However, I understood what he meant.
I live in an area where people are always in a rush, expect too much, forget to say thank you and are often condescending. We chatted a bit and he was a really nice guy.
Fast forward 6 weeks later.... I go into Starbucks and before I even get a chance to say: "Hi. How are you?" (in honor of my April experiment) he blurted out: "Where have you been"? It made me laugh to think he remembered me, but I guess it's rare to meet polite customers.
We chatted a bit while I waited for my friend and asked him about a new drink a caramel mocha latte (I thought that is what my sister in NJ told me it was great and how it cut the bitterness of the mocha drink)and the 2 baristas behind the counter thought I was crazy. I mentioned my sister is from New Jersey, and that sparked a very fun conversation (sorry, New Jersey). By this point my friend arrived and the barista, well, he told me the secret to cutting the bitterness from a mocha latte -- ask for 2 pumps of vanilla.
It pays to be nice to your barista. What am I saying? You should always be nice to anyone you come along -- it may just make their day and yours.